LIMITED WARRANTY POLICY AND GUIDELINES

Tilami branded products (rolling backpack, backpacks, lunchbag) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. tilami branded product are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.

If a tilami branded product or accessory covered by one these warranty options fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Tilami's Limited Warranty applies only to Tilami brand products purchased and used in the United States , For consumers, who are covered by consumer protection laws or regulations in their state of purchase or Canada, except in instances where those laws and regulations are not required to be cumulative, the benefits conferred by Tilami's Limited Warranty apply in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.